Refund policy

• First Store in Pakistan With Policy of EXCHANGE & REFUNDs.
• You can EXCHANGE & REFUND your purchase within 14 days accompanied by an original sales receipt and original ILAS packaging.
• If you don't Like our product or Don't want to keep it you Can simply get Refund from us.
  
• For Refunds & Exchages:
• Merchandise can only be exchanged if it is not used, altered, washed or damaged and must have its all original tags on.
• Your exchange & Refunds can be coordinated via email (customersupport@ilasretail.com) or you can call us at +92-300-692 0882 between 11am to 11pm, Monday to Saturday. 
• In case of a mark-down in price due to a sales promotions, customers are only eligible to make an exchange against the new, marked down price.
• Used/misused items will not be eligible for exchange.
• You can only make a claim of damage merchandise within in 3 days of purchase. If bought online, damaged merchandise must be reported within 3 days of delivery.
• Claims and exchanges may take up to 3 weeks to be processed.